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Starbucks: Delivering Customer Service Case Solution & Analysis-

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Starbucks Delivering Customer Service Case Study Answers

Starbucks delivering customer service case study questions

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Oxbridge Law Applications: the Ultimate Guide, Written by delivering case questions, a Top Oxford Law Graduate. About the Author. Oxford and leaders are born not made essay, Cambridge are well known for requiring a perpetual balancing act between spending time in the library and dressing up for dinners and balls. Starbucks Study? Of all the subjects they offer, Law is perhaps the one which really takes this to heart! It#8217;s a fantastic degree to study anywhere, and Oxford and Cambridge are still considered two of the best places to culture, do a law degree in the UK. It is however a big step to decide to apply for a new(ish) subject to you at university, especially one which is so obviously linked to a vocation. This guide will help you think about whether Law at Oxford or Cambridge is service case questions really for you, and then give you some key advice about navigating the parts of the application process that are specific to this subject. Good Leaders Not Made? There#8217;s a lot of misinformation about Oxford and Cambridge, and about law in particular; if you can sort the case fact from the fiction, you#8217;ll be well-prepared to embark on this challenging but exciting path. How do I know if I want to be a law student? Do I need a law degree if I want to be a lawyer? Talking to a current law student might also help you make up your mind you could try using Facebook to see if you know anyone studying law, or ask if your school can put you in touch with a former pupil.

It can be quite daunting to decide to study a brand new subject, but studying law appeals to homework, a lot of people because it has relevance for everyone and is such a central part of society. You can#8217;t do much better than to get a primer out on service something #8216;exciting#8217; like criminal law and homework, something #8216;less exciting#8217; like land law and check you find both interesting on some level. Starbucks Study Questions? It#8217;s important that you enjoy thinking about the detail of the law as much as the political motivations behind it or the historical treatment of an area of society, so think about what is keeping your attention as you read. Law students have to cover certain core topics in detail as part of the degree so be aware that even if your heart lies with discussing overall policy aims and ideological struggles you will still have to learn the exemplification and casual finer points of starbucks customer study questions contract law! On the writing distance learning other end of the spectrum, it#8217;s important to know that a law degree is considered very different to delivering customer study, practice (especially an Oxbridge degree compared to working in a corporate firm) so there is no need to are born not made essay, do an undergraduate law degree in order to work as a lawyer. A large proportion of qualified lawyers do their undergraduate degree in another discipline you take a one-year conversion course and starbucks delivering case, then have caught up to your peers . A law degree can be very philosophical (especially at Oxbridge, where many of your tutorial discussions will be about what the homework law should be) it#8217;s not just about learning the content of the law, but about thinking seriously about starbucks customer service case study questions how we organise our society from property law to control of the leaders essay state.

So if your heart is set on corporate law then the decision isn#8217;t too important they can bring you up to speed fairly quickly. Oxford and Cambridge essentially the same place, yes? Not quite#8230; Oxford students in academic dress. If we#8217;re honest, Oxford and Cambridge are overall very similar, and on starbucks service questions the careers front it#8217;s still the case that around 30% of barristers went to culture of scotland dissertation, Oxford or Cambridge (Barristers#8217; Working Lives, 2011). They#8217;re also both very different to starbucks delivering customer study, other universities in learning style, with small tutorials or supervisions being the main focus of the academic week and around three essays to diploma in creative writing distance, submit a fortnight. But there are a few key differences between the two for law which are worth thinking about: The number of compulsory modules: Oxford has 12 and service case, only 2 options, in your final year. Cambridge has a more flexible structure. Whilst most students take certain core modules you do get choice as to research, what you study from second year. The big one: assessment structure. Starbucks Delivering Customer Questions? Oxford has a few exams midway through first year which don#8217;t count towards your final mark, an extended essay between second and third year which does, and a marathon of 9 exams in about 12 days at the end of writing distance learning third/fourth year upon which almost your entire degree classification is based.

Cambridge has exams every year, so the pressure#8217;s less intense at starbucks, the end of third year but you have to keep completely on top of essay your notes as you go through the years. Think hard about which style would play to delivering service case questions, your strengths, but if it doesn#8217;t make a difference then consider other factors. Applying for a year abroad. Diploma Learning? Oxford offers a 4 year course with a year spent abroad which you apply for from the delivering customer study outset, whereas at Cambridge you apply once you are there. If you apply to the 4 year course at culture of scotland, Oxford you are automatically considered for the 3 year one. If you are absolutely dead-set on delivering customer service questions a 4 year course and want to know straight away then apply to Oxford, though personally I would recommend taking an offer for the 3 year course if given one (that#8217;s what I did!). Places do become available during the first year because you have to maintain a certain level of homework academic results to stay on the course, and invariably someone drops out. The clothing: at Oxford you wear academic dress to examinations, whereas at Cambridge you don#8217;t.

Not really a reason for one or the starbucks delivering customer other (unless you hate bow ties), but an interesting difference! However, don#8217;t worry too much about research this decision. They provide an almost identical teaching structure and similar job prospects. Go to a couple of open days and see which you prefer. The two cities are quite different although the Colleges are almost identical Cambridge is smaller and the Colleges are slightly more secluded, whereas Oxford is starbucks delivering customer service case study questions bigger and the Colleges are mostly right in the middle of town. I#8217;ve decided Oxford/Cambridge law is the one for me! Be sure to read the universities#8217; websites#8217; information and culture of scotland dissertation, our Oxbridge applications guide for starbucks delivering customer service case, the general information you need to essay into, know about your application form.

This extra information should be helpful specifically for Law applications: Though this shows a law school’s moot court, it’s probably not dissimilar to your local magistrates’ court. Work experience is not necessary but nor is it a bad idea. If you know anyone who works in the legal industry, see if you can shadow them for a few days. If you can#8217;t, e-mail round some local firms or chambers politely asking if you could come in for starbucks service, a day or so during the holidays (don#8217;t try criminal sets, they tend to say no for exemplification, safety reasons). If that doesn#8217;t work, go sit in your local open court. Tribunal justice is perhaps even more fascinating than watching barristers float around in wigs and delivering, gowns, and it#8217;s a good way of showing that you know there is more to settling legal disputes than what you see in films. You need no legal knowledge whatsoever (see below on the interview). However it#8217;s a good idea to experience, keep an starbucks delivering case study questions eye on the papers and essay, understand what#8217;s going on delivering service case questions in the world and its legal implications. As you#8217;re thinking about studying Law in the UK, keep an eye on the UK newspapers and especially the of scotland dissertation current legal aid/system reforms. Your personal statement is a large part of the application process and the advice in our Oxbridge interview guide is as good as you can get. You want to show that you#8217;re interested and interesting these tutors are thinking about spending three years supervising your learning and sitting next to you at starbucks case questions, the odd dinner and they want to know that you#8217;ll put some effort in.

Talk about some experience you may have which is relevant to law, or an article which you found interesting and its legal implications. Try to avoid (1) quotes by any Greek philosopher; (2) in fact, any quote you found on the Internet under the heading #8216;law quotes#8217;; (3) saying how enthusiastic you are about law, and not made, especially how #8216;passionate#8217; you are about it. Starbucks Service Case Study Questions? Very few people are passionate about the culture of scotland dissertation Land Registration Act! You may find particular areas fascinating, you may find the way society interacts with law and how it shapes morals and starbucks questions, behaviour really interesting, but I promise you that you are not passionate about #8216;Law#8217; in the abstract! (4) Commenting on how #8216;law is all around us#8217;. This is, unfortunately, so common in exemplification analysis, personal statements as to starbucks delivering customer case questions, sound as though you#8217;ve copied it from someone else on The Student Room.

The LNAT can be quite daunting but just think of it this way it tests your ability to emerson experience, (a) pick out fine details and understand arguments (b) consider an issue with a legal mindset even if not from a legal perspective consider all the relevant parts, including the impact on others from starbucks, picking one side or another, the looking essay into practicalities and starbucks service case, the principles at stake. That doesn#8217;t sound too bad, does it? The best preparation you can do is the essay (free) online practices on the official LNAT website, read newspapers and think a lot. Talk to a family member and ask them to try pick apart an argument you make on (say) elected judges, or if they#8217;re not keen talk to starbucks delivering customer study, a pet. The way they stare back always makes me notice flaws in my own argument! Make sure you book the LNAT in plenty of time; it had to be booked by October 5 for Oxbridge students this year but local centres can book out diploma in creative distance learning, well in advance. Do lots of typing preparation too, both for speed and for knowing what an essay within the 750 maximum word limit looks like. Your UCAS application will be to 5 universities . Starbucks Delivering Customer Service Case Study? Don#8217;t discount the others! See our guide on picking universities and take a look round some which take your fancy.

Lots of universities put the good not made essay core 7 areas of delivering customer service study study required for Qualifying status into as few modules as possible so you get more options, and that suits a lot of people. Be aware though, your chances of going to a prestigious firm or becoming a barrister are higher if you go to looking for alibrandi essay the world, a Russell Group university (Bar Council Report, Barristers#8217; Working Lives 2011) so this is a good start from which to starbucks delivering study, focus your search. Oxbridge Law Interviews a surprisingly approachable introduction to law! Before you start watching the doormat for that crucial letter, be aware that not everyone is invited to homework research, interview because the LNAT acts as a filter. If you#8217;re not interviewed don#8217;t be disheartened, there are plenty more universities, but if you are then this is the part where it starts becoming quite real! Whether you come to Oxford and interview or (usually for visa reasons) do a telephone or Skype interview, the delivering customer study questions format of the actual interview will be the same so the diploma in creative in english distance learning same advice applies. Above all, let the tutors know what you#8217;re thinking when you are trying to answer a question. The point of Oxbridge interviews in general and law interviews in particular is to keep giving you some brand new information and see how quickly you can get to delivering customer service case study questions, grips with it and apply it to good leaders not made essay, something you already know.

Unlike secondary/high school, the point is not so much whether you come to the right answer as much as how you do it. So keep talking! You may want to say #8216;I#8217;m just thinking aloud here, but I#8217;ll give you a concrete answer in a second#8217; and that is absolutely fine. Delivering Customer Questions? Once you reach that answer, be prepared for good, your argument to be tested by customer, your interviewers. Hold your ground and give reasons for doing so for as long as you still believe you have a good point, but equally be prepared to alter your view if you had not considered something now being pointed out to analysis essay, you. Just make it clear why you think the interviewer#8217;s point makes your argument problematic. There are two main types of academic interview, assuming you don#8217;t have a personal one (i.e. about yourself). In one type, you may be given some text to delivering customer case study questions, read for half an hour before the interview and sometimes questions to think about before you go in.

Read everything slowly, and preferably twice. Underline, star or highlight anything you find interesting or don#8217;t understand (you are allowed to ask!), and leaders are born not made, write a two-line summary of the reading for your own benefit because you may well be asked for one. Starbucks Delivering Customer Service Case Questions? It also helps ensure you understand the information! If there are prompting questions write down your thoughts I guarantee you will forget the more inspired ones once you get inside. The second type is one I can best show you through an essay example, because it is about thinking critically about a situation which you have just been presented with. Please be aware that this is not an actual example from an Oxbridge interview, and starbucks delivering case, nor is it a proper definition of the and casual essay offence of theft. It is starbucks delivering study questions simply a way of getting you to understand the thinking processes that are valued in essay, legal study.

Imagine you are given this piece of paper in the interview. #8220;The offence of theft is defined as #8216;taking another#8217;s property without that person#8217;s permission or consent and with the intent permanently to deprive the owner of it#8221;. You can refer to it as much as you like. Starbucks Delivering Service Case Study? Now, you are given scenarios to consider and have to say whether they fall within the definition or not. You don’t need to show knowledge of how property law relates to animals; just do your best to answer the question you’ve been given with the facts as they’ve been presented to you. 1. Alan owns a cat. Bert sees the cat on the street and takes it home. He knows the cat belongs to Alan and plans to in creative in english learning, keep it locked in his house because he has always wanted a cat and wants to keep it forever. Service Case Questions? 2. Catherine sees Alan#8217;s cat wandering the culture street after it escaped from Bert#8217;s house. She thinks it is a stray (Bert took its collar off) and takes it in. Customer Service Case Questions? She locks it in essay, the house so she doesn#8217;t escape.

3. Customer Case Study Questions? Derek takes Alan#8217;s ticket for writing in english learning, this week#8217;s LocalTeam FC match and customer service study, uses it to go to the game for free. He plans to put the ticket back in Alan#8217;s house afterwards so that Alan just thinks he missed the ticket when looking for it before the game. 4. Eva sneaks into Alan#8217;s garden at night and not made, takes a plant pot she really likes. Alan sees her doing so but had been thinking Eva should have the starbucks customer questions plant pot because she likes it so much. He therefore says nothing. Have a think about these examples before you read on apply the research definition to the facts and see if each element is starbucks delivering service case satisfied. Hopefully you will see that the first one is squarely within the definition. For the second, the question is whether Catherine intended permanently to deprive the owner of the essay cat.

She does not intend anyone else to have her, but does not know she has an owner. For the customer service study third, Derek intended to return the experience physical ticket but that isn#8217;t the real value of the ticket the value is in using it to watch a football match. Does depriving Alan of the benefit of the ticket, i.e. watching the match, come within this definition of depriving the owner of a piece of property? What is the #8216;property#8217; here a piece of starbucks paper or a right to enter a match? Is a right #8216;property#8217;? For the fourth example, Alan has not given explicit consent or permission for Eva to have the plant pot but is quite happy for her to take it. Is this consent? In the interview you would need to go through these examples in a similar fashion but make a case for either side of the argument and explain why you think it is correct. It can actually be quite fun!

Just as a last point, be aware that you could be asked on something currently in the news, or your personal statement. The latter is essay quite rare because the tutors have so much to find out about your suitability for delivering service, legal study but it takes ten minutes to check your personal statement so it would be an error not to look it over before you go in. As for current news stories, it is always a good idea to essay, watch the papers in the couple of starbucks service questions weeks before you go to of scotland dissertation, interview. However, the discussion in my interview was about a fairly minor story and anybody who hadn#8217;t seen it was given a brief summary. This reinforces the point I made earlier these interviews really are about adapting to new information, not knowing it already , so if you don#8217;t know a phrase or concept then explain that you#8217;d like a brief explanation so you can really get to grips with the material. It just shows you#8217;re interested. Usually, thicker/bigger letters are good news, thinner ones are bad news but it’s not an customer service case study questions absolute rule.

If you#8217;ve got in, well done! There#8217;s nothing to culture, do except meet your offer grades and wait for the reading list to arrive in customer service case, September. If you haven#8217;t then it doesn#8217;t mean you are not as smart as the other candidates, just that the tutors didn#8217;t think you would benefit the most from the Oxbridge system. They are after a particular mindset as much as intelligence because of the culture of scotland dissertation tutorial/supervision system being so unusual, and plenty of people do just as well elsewhere. If you#8217;re absolutely dead-set on Oxbridge you could e-mail asking if it would be possible to delivering customer service case questions, have some feedback and advice as to whether re-application might be a good idea, and that might help make up your mind. Last reviewed: November 2014. Research? Next review: November 2015. 4 Responses to #8220;Oxbridge Law Applications: the Ultimate Guide, Written by a Top Oxford Law Graduate#8221; September 03, 2016 at 12:28 am, Zainab Abdulsattar said: I wanted to ask about a-levels that are necessary for studying law at university. I was thinking about economics, ICT and sociology. September 05, 2016 at service case study questions, 2:54 pm, ORA Admin said: Thank you for your comment.

Please follow the links below for further articles about studying law, which you may find useful: Best of luck with your studies! September 10, 2016 at 8:55 am, MUHAMMAD IFTIKHAR said: November 29, 2016 at 2:00 pm, Rajendra Prasad said: Very well done#8230; very effective and practical advise#8230;

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My Assignment Help : Samples Case Study Review Sample. Marketing essay help online: Seven P’s of Service marketing – Intercontinental Group – IHG. The report analyzes the seven Ps of the service marketing of InterContinental Group (IHG). Starbucks Customer Service Study Questions! IHG is a global hospitality chain. The seven Ps of service marketing are product, price, place, promotions, processes, people and physical infrastructure. The second part of the report makes recommendations on physical environment, people, processes and pricing strategy. These recommendations can improve the efficiency and effectiveness of service marketing of diploma writing distance learning IHG if they are implemented. A . InterContinental Hotels Group. Intercontinental Hotels Group (IHG) is a British multinational hospitality service company.

Management of luxury and starbucks business hotels is the core competency of the group. It manages over 4500 hotels located in more than 100 countries around the world. IHG under its brand umbrella has Intercontinental Hotels Resorts, Holiday Inn, Holiday Inn Express, Holiday Inn Resort, Holiday Inn Club vacations, Crowne Plaza hotels resorts, Hualuxe hotels resorts, Hotel Indigo, Even Hotels, Staybridge suites and Candlewood suites. IHG doesn’t own all the properties which bear its brand names. In most cases the property of the homework hotel is owned by another party while IHG is entrusted with the responsibility of managing and running the starbucks customer service case hotel. For this IHG takes a percentage of revenues as its management fees.

Why is IHG a service company? A service company is one which delivers its customers services rather than products. Looking Essay! A service can be defined as any act or performance which one party can offer to another and which is essentially intangible and doesn’t result in the ownership of anything. Its production may or may not be tied to a physical product (Philip Kotler, 2005). IHG’s hotels business fulfills all the criteria laid down by the above definition of service. It is a service company which delivers essentially accommodation, food and beverages to its customers; none of these three result in the ownership of any tangible product. Besides hospitality, other industries which can be classified as service industries include banking, insurance, courts, government services, public utilities, law firms, restaurants, software and information technology services etc (Lovelock, C., Gummesson, E. 2004.).

My experience with IHG: My experience with IHG hospitality happened while I was visiting New Delhi, the capital city of India. I stayed at the Delhi intercontinental hotel which is located near Connaught Place, the heart of the city. It is a five star hotel and is one of the oldest IHG managed properties in delivering case questions the country. During my fortnightly stay at the hotel, I got the opportunity to closely analyze the service management of the hotel. The seven Ps of service marketing are: Product, Price, Promotion, Place, People, Processes and exemplification and casual analysis Physical environment (Trout, J,2003). Delivering Service Case! I analyzed my experience of staying at an IHG hotel on these parameters and good are born not made have made recommendations based on this analysis. The product is a luxury located in the green environs of starbucks delivering service case study questions Lutyens’ Delhi.

The ten storey property has around 200 rooms and 30 suites. The rooms are large with spacious toilets attached to them. Of Scotland! I was staying in one of the rooms. Every room is equipped with modern amenities like plasma TVs, private bar, refrigerator, air conditioners, wi-fi connection and telephones. The floors are covered with beautiful and luscious oriental rugs. The architecture of the rooms and starbucks service the inside of the leaders are born hotel building are done in Art Deco style.

Modern paintings by contemporary artists line the customer service walls of the rooms. Large mahogany doubled beds dominate the rooms. Every room has a large wooden cabinet besides a few side-tables. My room also had a couch that lined one of the walls. Homework! The French windows of the starbucks service room opened into a large overhanging balcony which overlooked the sprawling green lawns of the hotel. Beyond the lawn the swimming pool of the hotel is located. All day long one could see many guests from and casual analysis around the world lounging by the side of the pool in the warm Delhi sun. The hotel has three restaurants located on the ground floor of the building. These restaurants serve continental cuisine, Indian cuisine and Asian cuisine respectively. Starbucks Delivering Service Case Study Questions! Each of them is equipped with a bar.

There is additionally a bar and dancing floor in the hotel. Customers can order food from the kitchen of the hotel all day long. This kitchen is exclusively devoted to room service orders. The main lobby of the hotel is decorated with artworks of diploma in creative writing in english masters like M.F.Hussain. Installation arts of artists like Anish Kapoor adorn the lawns of the starbucks delivering customer service study hotel. The hotel has a very good spa. The spa has a mineral spring. There are exercise rooms and sauna bathhouses inside this spa.

Various kinds of Thai and Indian massages are offered in the spa. The hotel has three floors of underground parking. Valet parking services are offered to customers without any additional charge. A room in the hotel cost me $ 270 per night inclusive of all taxes. The suites are priced much higher with the most expensive Maharaja suite priced at around $ 800 per homework research night. The Delhi hotel is as expensive as any of delivering study its counterpart in Paris or London. I was staying during the lean season of September. The peak season is around November and December and prices are likely to homework research be much higher than.

The hotel’s pricing strategy relies on price discrimination on the basis of season traffic. The food beverages served in the restaurants of the hotel are of good quality and charge a premium price. Majority of the wines served are imported. The government charges hefty custom duties on starbucks customer case study, these imported wines. Therefore wines come much more expensive than say in a similar hotel in Europe or London. Overall the in creative writing in english learning pricing strategy is to charge a premium price for services offered. The hotel markets itself as a product leader in customer case study the luxury segment rather than as a price leader. The promotional strategy is one that is a mix of standardization and customization. The hotel to a greater extent relies on the promotions and culture dissertation advertising of the global intercontinental brand. Besides this, though to a much smaller extent, promotions are undertaken at the local level.

The hotel sponsors many India focused travel advisory and travel management websites. The Delhi Intercontinental hotel promotes itself as one of the delivering customer service study best luxury hotels in Delhi. Its promotional tagline is, “ Luxury Redefined.” The hotel is a big sponsor of wine and diploma in creative in english distance food festivals. The target customer segment is the up-market customer from around the world who can afford to pay the starbucks service case questions premium prices and desires a luxury experience. The hotel also has tie-ups with many international travel agents. Rooms in for alibrandi essay the world the hotels are offered at starbucks service case study questions, lower prices as part of exemplification and casual essay packaged tours by these travel agents. The hotel also lies on customer case questions, good word-of-mouth marketing by existing or former customers. This word-of-mouth marketing seems to be quite effective. And Casual! There are about more than 30 luxury hotels in Delhi who compete directly with the Intercontinental one. However after landing on Delhi airport I headed straight for this hotel because a friend of mine who had stayed here before recommended it strongly to me. The hotel’s vision is to not stop only at creating satisfied customers but to strive for creating delighted customers.

However, my feeling is that much of the international guests who throng to Delhi Intercontinental come because of the good brand image that the starbucks customer service case study Intercontinental brand enjoys globally. The Delhi hotel draws from this positive brand equity of the global brand. The brand equity of the Intercontinental brand is one of the major intangible assets of the Intercontinental Hotel Group. The IHG at and casual analysis, the global level has invested heavily in its brands. A famous hotelier once remarked: “When it comes to hotels three things are most important: place, place and starbucks place.”

Place or location is of utmost importance in the case of a luxury hotel like the hotels run and managed by InterContinental Hotel Group (Sharp, Byron; Dawes, John ,2003). It is diploma in creative in english distance key to IHG’s global strategy to service study questions choose properties which are located in the most prime of locations. The Delhi hotel too is located on a very prime property in the Lutyen’s part of New Delhi. It is looking into the world surrounded by lush green environs. It is delivering customer study questions not very far from the airport or the research railway station. Having properties in delivering customer case study questions the best of homework research locations in major cities around the world is one of the key assets of Intercontinental Hotel Group. A good hotel located in starbucks study a bad location is doomed to research be a failure. Iconic luxury hotels in themselves have become more important for tourists nowadays than many of the surrounding tourist attractions. Customer Service Study! Good locations often distinguish good hotels from iconic ones like New York’s Waldorf Astoria . However in spite of its good location, many of the competitors of Delhi Intercontinental are located in better locations.

I have come to observe that when it comes to locations rival chains like Four Seasons and Aman are faring better than Intercontinental. Exemplification And Casual Essay! The locations of Delhi Four Seasons and Aman fare better when compared to Delhi Intercontinental. It is one aspect of global strategy that the hotel management chain should focus more on. The importance of the people aspect increases in any services business because it is people who ultimately deliver services to the customers. The biggest competitive advantage of a service company like a hotel chain comes from the starbucks questions people it employs (Lovelock, C., Gummesson, E. 2004.).. It is and casual analysis essay people who serve the guests in a hotel; it is starbucks delivering study questions people who cook the food in the kitchens of the hotel restaurants and it is people who wait on the table, take the orders and serve the customers inside the restaurants. The employees have played the diploma in creative distance most important role in the success that Intercontinental group has enjoyed over the years.

As a hotel management chain its core competency is derived from its processes and people. At the Delhi Intercontinental the employees play the most significant role in delivering the experience that customers enjoy. Unlike many of starbucks delivering customer service case study questions its European and American counterparts, this hotel gives its guests the privilege to order food in their rooms at any time of the day or night. So one can order a full course meal in research his room even at 3 a.m. in starbucks delivering service the morning. This is made possible by the staff in the 24 hour room service kitchen of the hotel. The staff at the Delhi intercontinental was friendly and hospitable. They were efficient in the job tasks that they were responsible for.

Such kind of in creative writing in english distance learning efficiency comes only starbucks case with long on-the-job training. A service organization like a hospitality chain cannot function without a skilled staff. Skilled employees are the biggest assets of a hospitality group like IHG. No wonder then that IHG invests heavily in the training and emerson experience essay development of the employees. The Delhi hotel of the group also employs a number of expatriate staff. Customer Service Study Questions! The chefs who work in the continental restaurant of the hotel are originally from Europe.

Those working as chefs in good not made the Asian restaurant are also mainly from starbucks delivering customer Asian countries like Hong-Kong and Thailand. It is the global strategy of IHG to employ native chefs in the restaurants in its hotels so that the authentic touch of cuisines can be retained. Except for the chefs most of the other people employed in the hotels are natives of the country in which the hotels are located. So most of the people employed in the Delhi Intercontinental Hotel are Indians. Processes are as important for a service organization as they are for a manufacturing one.

Without right processes a hotel chain like IHG cannot achieve efficiency and effectiveness. Exemplification! Efficiency implies accomplishing the various operational tasks at the lowest possible costs. Effectiveness is delivering customer case study about serving the customers in the best possible way. The mission of emerson IHG is to create not only satisfied customers but delighted ones. Without right processes in delivering customer service case questions place it cannot achieve this vision. A luxury hotel company needs to be very process oriented. Managing a luxury hotel is a process intensive activity. The processes are one of the and casual essay biggest competitive advantages that a hotel chain like IHG has over its rivals. Delivering Customer Service Study! I observed that the Delhi Intercontinental is an culture of scotland dissertation intensely process oriented hotel. There are well established processes for even the smallest and starbucks delivering customer service case most insignificant tasks. For instance, there are fixed processes even for routine tasks like changing the flowers in the vases that line the emerson central lobby.

Hotel business is starbucks delivering case study all about taking care of the detailed processes. Quality in service cannot be delivered without the right processes. Diploma In Creative Writing Distance Learning! IHG has mapped out in detail the entire range of processes that are needed for managing a luxury hotel. One can find a high degree of standardization in terms of processes across all hotels managed by the IHG group. These processes have come to define the hotel chain worldwide. The whole operations management at the IHG hotels is hinged on processes. Customer! There are separate set of processes for each aspect of operations. Research! The room service department has its unique set of processes; the food beverages department relies on another set of starbucks customer study processes; there are very detailed process guidelines for customer service in and casual analysis the restaurants. Physical infrastructure and environment are crucial for service marketing and service delivery.

For a luxury hotel the importance of physical environment and delivering service questions physical infrastructure is much more because physical environment is part of the service experience. The quality of physical infrastructure and environment is one of the biggest value propositions offered by a luxury hotel to looking essay the world its customers (Kaplan, A.M, Haenlein, M ,2006). For many luxury hotels their physical environment and infrastructure are the biggest sources of customer service competitive advantage. Hotel properties command a premium solely because of their property and surrounding environs. Physical environment in the case of a hotel is the architecture of its property, the decor of its interiors and rooms and the location in which it is located. Every service has some tangible component to it which is also the physical evidence of the service. Emerson Essay! The ambience of a luxury hotel plays a critical role in the quality of the delivering customer service being delivered by it. The Delhi hotel of IHG has a very good property built in the Art Deco style. It is homework research not a heritage property; it was built only in late 60s. Most other hotel properties under the starbucks study questions Intercontinental brand are similar properties built on the lines of experience modern styles of architecture.

The Intercontinental physical environment is defined more by its contemporary experience rather than a heritage one. B.Recommendations based on delivering questions, 4 of the 7Ps of distance service marketing. The above analysis of IHG is based on 7Ps of delivering case study questions service marketing. The analysis also gives insight into areas where improvement can be made so as to increase the efficiency and effectiveness of service delivered to customers. Recommendation on Physical Environment aspect of service marketing of IHG. The physical environment of many Intercontinental Hotels including the one in Delhi can be improved further. Many competitors like the Four Seasons have better properties located in better environments than IHG. When it comes to the architectural quotient of properties, InterContinental’s hotel properties lag behind some of its competitors.

There is a Four Seasons hotel and Aman Hotel within a one kilometer radius of InterContinental Hotel Delhi. Both these properties have better architecture than InterContinental hotel. It is also recommended that IHG changes its strategy when choosing the research locations of its future hotels. Some of IHG properties are located in delivering service study poor locations and give a bad name to IHG brand image. Physical environment is one of the biggest differentiators when it comes to luxury hotels. It is recommended that IHG invests in future in homework only those hotel properties which can hone this differentiation of the hotel chain.

Recommendation on starbucks delivering customer service case study questions, Processes aspect of service marketing of IHG. Another area of recommendation is processes. Some of the processes can be made more efficient through better supply chain management. IHG can significantly cut its food beverage costs by and casual essay screening its potential suppliers and choosing them more carefully. Customer Study! Once the suppliers are chosen IHG should nurture long term strategic alliance with them. In this IHG can follow the approach taken by retailers like Wal-Mart and leaders essay Tesco.

These retailers rely heavily on delivering service case study, supply chain management processes for achieving efficiency in operations. IHG can achieve cost leadership by making its processes more efficient. Emerson Experience Essay! It can retain the subsequent cost savings in the form of higher profits or it can pass these savings to delivering case study customers by charging lower prices from them than its competitors. The strategy of IHG should be to achieve product leadership and price leadership through better processes. A strategic perspective is needed while devising and implementing processes. Recommendations on the People aspect of service marketing of IHG. Besides processes improvements are also recommended on diploma writing, the people aspect of service marketing of InterContinental Hotel Group.

Employees in some IHG hotels are more customer- friendly and efficient than in others. This has the effect of causing variance in the quality and standard of service in hotels that operate under the brand name of InterContinental. Employees should be trained so that a common standard and starbucks delivering customer questions level of looking into the world service can be achieved in all the hotels of customer study InterContinental. Exemplification Essay! The hotel chain can take a cue here from global restaurant chain McDonald’s. Starbucks Customer Questions! McDonald’s has successfully achieved standardization in service across the globe (Kaplan, A.M, Haenlein, M ,2006). Recommendation on Pricing aspect of service marketing of IHG.

The pricing strategy of IHG can be improved. Homework Research! Currently the pricing strategy practices only delivering service questions one kind of price discrimination; in research this the hotel chain varies the rates of rooms based on the inflow of guests. So in a peak season, like winters in Delhi or summers in Europe when tourist flow is high , the room rates in InterContinental Hotels are higher. It is recommended that IHG hotels also incorporate another kind of price discrimination in their pricing strategy. It should charge higher prices from customers who make last moment reservation in rooms and should charge lower prices from customers who make reservations much beforehand. Starbucks Delivering Service Case Study Questions! This kind of into the world price discrimination is practiced by service many airline companies around the world. Customers who make reservations at the last moment have lower price elasticity of demand than customers who make reservations much beforehand. So a higher price can be charged from last minute reservation customers. Such a pricing strategy can increase the revenues of IHG.

For a luxury hotel chain it is imperative that its pricing strategy is extremely flexible and responds to the dynamism of the external environment. A rigid pricing strategy cannot work in a luxury hotel. In the current economic environment where major countries are struggling with slowdowns flexibility in pricing has become even more important. The strategy of a service company like InterContinental Hotel Group should be woven around the 7 critical Ps of service marketing. The analysis of IHG based on these parameters takes one through all the aspects of the luxury hotel chain. A strategy that doesn’t address all these 7Ps is almost certain to fail (Nag, R.; Hambrick, D. C.; Chen, M.-J,2007). The analysis of the 7Ps of IHG is diploma in english distance based on my personal experience of staying at one of the hotels of the chain. The analysis reveals that IHG is doing well on most of the Ps though there is also scope for further improvements. Recommendations have been made on areas where improvements can be made. IHG by implementing these recommendations can make its service marketing process more effective.

Such a process can give IHG its biggest competitive advantage over rivals. Receive assured help from our talented and expert writers! Did you buy assignment and assignment writing services from our experts in a very affordable price.

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resume links Upon several occasions throughout your career you will need to provide your potential employer with important information about your background and your qualifications. The most common method to provide information to potential employers is to starbucks delivering customer study questions, create a resume. Good Essay? A resume can create a vivid word picture of yourself. The World Wide Web (WWW) has recently became more popular, and is often considered the newest form of popular media by many people. In fact, making your resume available on the World Wide Web is comparable to broadcasting it on national television during prime time hours. The most obvious benefit you will immediately receive by starbucks customer case study making your resume available on the Web is that you will reach an unlimited number of of scotland, people and have opened new doors to customer service, audiences you would otherwise probably have never reached before. Many companies will visit college resume lists searching for potential employees. Not Made? If you have your resume on paper but not on the Web, they will undoubtedly never see it. Another benefit of creating an electronic resume is cost.

Many colleges provide space on their web server for their students' resumes free of charge. Using college web servers, students can practically eliminate paper and printing costs. Rather than performing mass mailings of your resume, you can reduce the number of starbucks customer service case, printed copies you will need and reserve these for distance learning companies you are particularly interested in. Other benefits you will receive by creating an HTML resume include: the ability to provide electronic links to your reference and delivering study questions, previous employers as well as providing links to previous jobs or projects you have been involved with the ability to make updates immediately available ease of maintainability the ability to show that you can adapt to, and use new technology as it becomes available (a plus to many employers) simply making your resume look more professional. By creating your resume using HTML and making it available on the World Wide Web, you will improve your chances of getting a job that best suits your interests as well as your employer's interests. Writing Your Resume in culture, HTML Format. CREATE YOUR RESUME ON A WORD PROCESSOR AND PRINT IT. When writing your resume, consult English books, writing guides, or take advantage of service questions, career services provided by many universities. Be sure to have someone proofread and review your resume.

Many instructors in the English department of a University will gladly proofread your resume, but be sure to give it to diploma distance, him/her enough in advance to provide enough time to delivering case questions, review it and so that it will not be an inconvenience to him/her. Remember to be courteous and thank them; after all, they are doing you a big favor. It is much better to have a professor see your mistakes while you have the research, chance to customer study, correct them than for a potential employer to see them. It is important that your resume be grammatically correct as well as in the correct format. Your resume is often the first impression an experience, employer will receive.

It will be easier to htmlify your resume if you have already created it. By creating your resume first you can focus on formatting it rather than trying to delivering service case questions, create it and format it at for alibrandi the same time. SAVE YOUR WORD-PROCESSED RESUME IN TEXT (.txt) FORMAT. This can usually be done by using the save as option found under the file utilities of service case study questions, your favorite word processor. If you are unable to locate a save as feature for your word processor consult your user's manual or contact customer support. After selecting save as choose text or Ascii text from the good not made, available list of formats. By saving your resume in text form, you will be able to add HTML formatting tags more easily. Although you could save your file in other formats, saving in text format will make it easier to edit because text file format does not save any formatting information. Other file formats embed formatting information like boldface, italics, and starbucks customer, indentations as part of the file. When you view or edit word processor formatted files you will see formatting information that is unreadable by HTML browsers, thus you will need to delete it before you will be able to diploma in creative writing distance, proceed.

Editors allow you to change files without embedding formatting options such as boldface, italics and underscoring into the file. Starbucks Customer Questions? Many editors are available to use. Some of the in creative learning, most common are: edit on DOS machines and PCs; emacs and vi on UNIX workstations; and edit on VAX/VMS machines. You can also use your favorite word processor to starbucks delivering questions, open a text file. For more information on the editor you will use, consult your system administrator or read your user's manual. For Alibrandi Essay The World? Which editor you should use depends upon starbucks customer study questions the type of culture dissertation, system you are using and starbucks customer case study, your preference between the editors on your system. Make sure you use an editor that you are familiar with. Culture Of Scotland? By using an unfamiliar editor you will find yourself spending most of your time trying to learn to use the delivering service case study questions, editor rather than actually creating your resume.

Throughout the looking, remainder of this document I will base the steps on the DOS editor and a generic word processor. To open your resume, first open the editor by typing edit at a DOS prompt, or the appropriate command for the editor you intend to use. Next, choose the Open File option from the case study, FILE menu. Fill in the filename you choose earlier or use the browse feature to locate the file. Elements of an HTML document are denoted using HTML tags. An HTML tag usually consists of a left angle bracket ( ). Tags are also usually paired (e.g. ltP and lt/P), the first is used to identify the beginning of the element and the second (usually lt/tagname) identifies the end of the element. Some tags may also contain additional information. This information should be placed inside the angle brackets.

For example, to the world, display a paragraph using full justification use ltP ALIGN=justifygt. HTML documents have a minimum requirement of tags. These tags are required by HTML browsers in order to recognize a file as a HTML file. The following is starbucks service case study a summary of the required HTML tags: The required HTML tags must be placed in the appropriate order inside and HTML file. The following HTML is a simple example of the minimum HTML document. Using indentation can greatly improve the research, looks of your HTML, make it easier to read, and starbucks delivering customer service case questions, make it much easier to diploma in creative writing in english learning, maintain. Although indentation is not required, you should always use it to improve your HTML.

The benefits greatly outweigh the extra time it takes to starbucks delivering customer case questions, write your HTML. Looking For Alibrandi Essay? HTML browsers ignore extra white-space therefore the indentation will not be visible when the document is viewed using a HTML browser. Starbucks Customer Study Questions? Here is the previous example written using indentation to make it easier to read. ADD ADDITIONAL HTML FORMATTING TAGS AS NECESSARY. The use of additional HTML tags will greatly enhance the experience, appearance of your resume. HTML contains numerous tags to customer case questions, use, in addition many new tags will be added in the future. I could not possibly cover every tag here.

However, I will briefly describe some of the commonly used and most useful tags. For advanced options, or a more detailed list you should obtain a copy of the homework, latest HTML reference manual. Starbucks Customer Study Questions? This manual can be found on the world wide web at The following table contains many of the most common and most useful HTML tags. You can use any of these tags by simply placing the begin tag, the text to format, and the end tag directly in diploma in creative writing, your HTML document. You will find it useful to view your document as you make changes. See step 9 for instructions on how to view your current HTML document. By doing this, you will become familiar with the delivering case questions, effects of the research, tags.

In order to ensure no word processor formatting options are saved into your file you should save your resume as a text file. Starbucks Delivering Service Questions? However, when you choose your filename you should give it the .html or .htm extension. To do this choose save as from the and casual analysis, file menu. Next you should choose the text or ASCII text format from the customer case study questions, available format list. Emerson Experience Essay? Finally, type your filename in the filename input box as filename.html or filename.htm where filename is the name you wish to call your file (e.g. resume.html). CREATE AND/OR ACQUIRE ANY IMAGES YOU WANT TO USE IN YOUR RESUME. While creating images can be very fun and exciting, it is also very time consuming. There are many tools available to help you create your custom images such as Paint Shop Pro, Photoshop, Corel Draw, and MsPaint.

For information on how to use these tools you should consult your user's manual. An alternative to creating custom images is to find a non-copyrighted image on the world wide web and copy it. One method of locating useful and free images is to view clipart collections available on the web such as Caboodles of Clipart. Another method of locating useful images is to use the Yahoo search engine and customer service, search for the image. To do this simply type image:keyword in the Yahoo's search box and click on the search button. This type of searching is very time consuming and often does not result in any useful images.

If you are unable to create or locate the image you desire and feel that your resume would be incomplete without it, you should consider hiring a Graphics Artist to essay the world, create the starbucks delivering service case study questions, image for you. Although images can improve the appearance of your resume, you should use them sparingly. Often the quality of research, your resume decreases proportionally with an increase in the number of delivering study questions, images you add. Any graphics you use (except for a background) should be relatively small in size. Most web developers agree that large images take longer to load and and casual, will in turn drive impatient viewers away from your page. In addition, you should keep the content of your images on starbucks customer service case study questions a professional level unless the image directly relates to your job qualification. For example it is acceptable to have cartoons you've created on diploma your resume if you're applying as a cartoonist. Customer Study Questions? However, you should consider placing any such images on a second page and creating a link to it. ADD HTML IMAGE TAGS AS NECESSARY FOR EACH OF THE IMAGES YOU PLAN TO USE IN YOUR RESUME, AND SAVE YOUR RESUME (SEE STEP 6). To insert an image into your HTML resume open your resume in your editor, then use the ltIMG SRCgt tag to specify the location and in creative writing distance learning, filename of your image.

For example, to display an image called computer.gif that is 32x45 in size, use the following tag: ltIMG SRC=directory/computer.gif ALT=Computer WIDTH=32 HEIGHT=45 BORDER=0gt. All images should be in the .GIF or .JPG file format. If you see a gray box with three small dots in it rather than your image, then the browser was unable to starbucks delivering customer study questions, load your image. Possible causes of this problem are: you used an looking for alibrandi into, incompatible file format, the image does not exist, you did not specify the correct filename or had a typographical error in the directory/filename, or the file permissions were set incorrectly (UNIX workstations require that you set the file permissions of an delivering service case study questions, image to 770. See your system administrator or consult a UNIX reference manual for help with setting file permissions). Be sure to save your resume after you make any changes. OPEN YOUR HTML RESUME IN A HTML BROWSER. Open your HTML browser by clicking on dissertation its Windows Icon, or by typing its execution command at delivering customer service case the command prompt.

There are many browsers available for good leaders are born not made essay use such as Netscape, Microsoft Explorer, and ICOMM. Consult your user's manual for help with using your HTML browser. Open your resume by clicking on the Open File option on the File menu. Case Study? Next, type the research, filename you choose earlier in the filename input box or using the browse feature to locate the file, then click on the ok button. Your resume should be displayed in starbucks delivering study, the browser window. Viewing your resume in an HTML browser is an good leaders are born not made, excellent way to delivering service, ensure the content of your resume. REPEAT STEPS 5 THROUGH 9 UNTIL YOU ARE SATISFIED WITH THE APPEARANCE OF YOUR RESUME. After reviewing your resume in an HTML browser, you should revisit steps 5 through 9 above and make any necessary changes. Once you are familiar with the process of creating a HTML document, most of these steps can be performed as necessary in any order. You should get your resume to a point that you are satisfied with before preceding. In order to ensure that you have not made any mistakes in the uniform resource locator (URL) addresses, you should click on each of the links you've created using your HTML browser.

Links that do not work are nicknamed broken links. Broken links are highly unprofessional and will affect the homework research, impression a potential employer has on starbucks customer service your resume. Broken links are usually the result of a typographical error or a link to a web site that no longer exists. Because the web is emerson constantly changing, you should only create hypertext links to sites that are relatively stable. In order for your resume to be visible to the rest of the world, you must have current internet provider. Many universities provide the resources for students to install their resumes. Contact your University Webmaster to obtain information. You can often locate the delivering customer case study, Webmaster through an homework, email address on delivering customer the universities main web page.

After you have completed your HTML resume, copy it and all of the images you have used to the directory your web provider specifies. After installing your HTML resume you should always test it. Visit the URL your web provider supplies to analysis, insure it was installed properly. You should always respond to potential employers that contact you as soon as possible. Delivering Customer Service? In addition you should always mail a paper copy of your resume to any potential employers. By showing sincere interest, you will increase an employer's impression.

The Source For Java Development. Java Report . Looking? March/April 1996. Java Report is a relatively new magazine for starbucks service software developers using the Java environment. Java is a relatively new software developing environment that allows software developers to implement more complex features such as Net-based electronic transactions and delivering interactive content across the exemplification analysis, Web. Java Report combines programming tips, new technology, application trends and corporate issues to bring the reader a broader range of information. In one of the delivering customer service case study questions, articles Philip David Meese does an excellent job of explaining to the reader how to create his/her first Java application. Research? His article was well written and was equivalent in content to a small course.

The article The Java Tutor provides clear and starbucks customer questions, concise information as well as easy to understand example code. I strongly agree with Mr. Meese's confidant statement by the time you finish reading this article, you'll be able to develop a Java application. An entire section of Java Report is devoted to Product Review. In this section the authors review Java related products and provide information to the reader. This information was the equivalent of a Consumer Reports article. This section is essay a great source of information about individual products.

In general, Java Report is starbucks service study a great source of information relating to the use and development of Java applications for any software developer. However, some of the and casual analysis essay, technical articles may be beyond the scope of the average reader. Rampe, David. Cyberspace Resumes Fit the customer study questions, Modern Job Hunt. The New York Times . 3 February 1997, sec. For Alibrandi Essay Into The World? C6.

In his article Cyberspace Resumes Fit the Modern Job Hunt David Rampe discusses the advantages and disadvantages of an starbucks customer study, HTML resume. The article, which appeared in The New York Times' Taking In the Sites section provides some very useful information regarding resumes. Some of the culture dissertation, topics Mr. Starbucks Delivering Service Study? Rampe discusses includes the searchability of HTML resumes, electronic filling, industry jargon, and analysis essay, the dehumanization of the process. Mr. Rampe also discusses the importance of writing your HTML resume in the proper fashion, to the computer. Delivering Study? He states that you must resolve mentally to address your resume to and casual, 'Dear Computer. ' and just ignore the dehumanization of delivering study, it all. In addition, the of scotland, article provides the URLs for eleven electronic sources to help the reader get started. Each of the sources listed are excellent sources of information and should be reviewed by anyone who decides to create and HTML resume. Rampe also discusses cookie-cutter forms available on the World Wide Web to help the least experienced computer user create his/her HTML resume.

In general, Mr. Rampe provides an starbucks, ample amount of information and resources necessary to create an HTML resume. Rampe provides both the pros and the cons of an HTML resume in an unbiased fashion, leaving the reader to decide the diploma in creative writing in english, necessity of an HTML resume. Sandia National Laboratories. HTML Reference Manual , 2 January 1996. Sandia National Laboratories' HTML Reference Manual is, in my opinion, the most complete and delivering customer questions, useful source of HTML information. Although the manual is currently over homework research, a year old, the information it contains is starbucks customer case study accurate, precise and very helpful. Good? The HTML Reference Manual begins with and introduction to HTML in general, then lists important terms and definitions. Next the delivering customer service questions, authors validate the document's content by discussing the emerson, conformance guideline RFC 1866, commonly referred to as HTML Version 2. The authors also discuss the importance of Sandia requirements for specific HTML elements.

Next the authors discuss the starbucks delivering service study, general breakdown of HTML into: General HTML syntax, HTML Comments, HTML Elements, Uniform Resource Locators (URL), Special Characters, and Internal Icons. Finally, the authors break down over one hundred HTML elements into a description, minimum attributes, all possible attributes, elements allowed within, allowed in content of, and essay, variations. In addition the document contains an easy to use index which allows the reader to jump directly to any element of interest. The HTML Reference Manual provides the most complete reference manual available. Delivering Service Study? In addition it is well written, well organized and very easy to culture dissertation, use. Starbucks Service Case Study Questions? This document is an excellent source of information for both the novice and are born not made essay, expert HTML programmers.

Authors Note: Windows, DOS, Paint Shop Pro, MsPaint, Yahoo, Café, Netscape, ICOMM and Microsoft Internet Explorer are copyrighted by their respective owners.

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anilitical essay How to develop and write an delivering customer case analytic essay. Argument : Writing an analytic essay requires that you make some sort of good not made, argument. The core of this argument is starbucks case study, called a thesis. It is your claim, succinctly stated in a single sentence. Not Made Essay! What do budding literary critics such as yourselves argue about? You make a pervasive, persistent case that a certain thing is true about a piece of literature. This thing should not be readily obvious to the casual reader of the literature in question. It is what you draw out of the book or essay, how you interpret it. It is a claim that must be supported by specific evidence from the text. Thesis statement: At least once during the course of starbucks service case, writing your essay, isolate what you consider to be your thesis. Is your proposition both arguable and homework research, reasonable?

If it is obvious (i.e. Mary Rowlandson used the Bible for comfort during her captivity) you don’t have an argument. Argument requires analysis (i.e. Starbucks Customer Service Study! taking things apart and experience essay, explaining them). One test that may help is asking yourself what the opposite side of your argument would be. A good, complicated thesis (which was proposed by one of your classmates) is that Although Mary Rowlandson says she often used the starbucks delivering case Bible as a source of comfort during her captivity, a closer reading of her narrative suggests her faith may have been more troubled by her experience than she lets on. Exemplification And Casual Essay! One useful structure for writing thesis statements is the although form used above: Although x seems to be true about this piece of starbucks customer study, literature, y is in fact more true (or makes our thinking about x more complex). In this form you present both sides of your argument at once and show which side you’re on. Your job in the paper is to convince your reader to join you. For Alibrandi Into! Another way to write an effective thesis statement is to use the form If we look closely at x (e.g. how Bradford defines freedom) we discover y (that ). In order to find something to customer service case study argue: Look for images or metaphors that the author uses consistently. What other sort of pattern can you identify in the text?

How do you interpret this pattern so that your reader will understand the book, essay, poem, speech, etc. better? What philosophical, moral, ethical, etc. ideas is the author advocating or opposing? What are the consequences of accepting the author's argument? Explain how the work functions as a piece of rhetoric-- how does the exemplification and casual analysis essay author attempt to convince his or her reader of starbucks delivering service study, something? For instance, what widely held beliefs do they use to support their argument? How do they appeal to emotions, logic… Re-examine something that the text or most readers take for granted (that Thoreau’s book Walden represents his attempt to escape from society). Question this major premise and see where it takes you. Ask yourself if an author’s literary argument is inconsistent with itself or is in some way philosophically dangerous, inadequate, unethical, or misleading. For Alibrandi Into The World! Examine how characters are presented in a story. How do they help the main character to develop?

Which characters are trustworthy? Which are not? Why are they presented this way? What counts as evidence: Structure : How the parts of the book or essay follow one another; how the parts are assembled to make a whole? Why does the author start where they start, end where they end? What is the logical progression of service case study questions, thought? How might that progression be intended to affect the culture of scotland dissertation reader What effect might this progression of ideas have on a generic reader or on a reader from the time period in which the work was written? Does the piece move from the general to the specific or vice versa? If you could divide the starbucks service case study book/essay into sections, units of research, meaning, what would those sections be? How are they related to each other?

Note that chapters, while they form obvious sections can themselves be grouped. Referring to the text : In writing analytic papers that address any kind of literature, it is necessary to refer to the text (the specific words on service case, the page of the looking for alibrandi essay the world book) in order to support your argument. This means that you must quote and interpret passages that demonstrate or support your argument. Delivering Customer Study Questions! Quotation is usually stronger than paraphrase. Remember also that your purpose in writing an essay is not merely to paraphrase or summarize (repeat) what the author has said, but to make an argument about how the make their point, or how they have said what they have said. Language : includes the way an author phrases his or her sentences, the key metaphors used (it’s up to you to explain how these metaphors are used, why these metaphors are appropriate, effective, ineffective, or ambiguous).

Is the way a sentence is phrased particularly revealing of the author’s meaning? Practical Essay-writing Hints: Please title your paper and make the title apt and diploma in english distance, enticing--I LOVE a good title. It puts me in a good mood before I start reading. Be clear about customer study questions, whether you’re writing about a book, an essay (non-fiction, short prose), a story (short fiction) a poem, a novel (book-length fiction), an for alibrandi essay into autobiography, a narrative (as in starbucks delivering service, Captivity Narratives) etc. Walden is a book comprised of chapters. Emerson! Each of these chapters could also be called an essay. Starbucks Delivering Customer Service Case Questions! Within these essays, Thoreau sometimes tells stories. The book itself is not a story, but closer to a narrative, which is non-fiction. Always go through at least two drafts of you paper . Let your paper sit, preferably for culture of scotland dissertation, 24 hours between drafts sometime during the process of your writing. Starbucks Delivering Customer Case Study! Eliminate first person pronoun (I) in your final draft (it’s OK for rough drafts and may help you write).

If your paragraphs are more a full page or more in length it is more than likely that they are tooooooo long . Essay Into! Probably you have too many ideas in the air at once. Consider breaking the starbucks delivering service questions paragraph in half--into two smaller, but related arguments. Your reader needs a break, needs more structure in order to be able to follow your meaning. If several of your paragraphs are exceedingly short (4-5 lines), it is likely that you are not developing your ideas thoroughly enough--that you are writing notes rather than analysis. Good Leaders Essay! Short paragraphs are usually used as transitional paragraphs, not as content paragraphs. (Short paragraphs can be used in the rhetorical devise of reversal where you lead your reader down a certain path (to show them one side of the argument, the one you are going to oppose) and starbucks delivering customer service study, then turn away from exemplification, that argument to state the true argument of your paper.) Employ quotation often. One quotation per argumentative paragraph is usually necessary. Depending upon the length and complexity of the passage or topic you're dealing with, more quotations may be useful to prevent you from getting too far away from the starbucks customer service case questions text.

Your quotations combined with your interpretations are your proof. Be sure that you show your reader how they should interpret these quotations in order to follow your argument. (Almost every quotation should be followed by an interpretation, a deeper reading of what is and casual analysis essay, being said and starbucks customer service study, how its being said. This interpretation demonstrates how the quotation supports the claim you're making about analysis essay, it). Pay attention to metaphor, phrasing, tone, alliteration, etc. How is the author saying what they are saying--what does that teach us about the starbucks delivering customer service study questions text? Remember to write directive (sometimes called topic) sentences for your paragraphs . Good! The first sentence of any paragraph should give your reader an delivering case study idea of what the good leaders are born not made paragraph is going to say and how the paragraph will connect to the larger argument. Service Case! It should have more to do with what you have to say about the materials than what the author him or herself has said. Good Leaders Are Born Essay! Transitions between paragraphs : try to get away from using The next, First of all Another thing. to connect your paragraphs. This is the list method of starbucks delivering customer service case questions, structuring a paper--not an integrated, logical approach.

A really strong transition makes the logical connection between paragraphs or sections of experience essay, a paper and gives the reader a sense that you’re building an argument. To make sure you are making a well-connected argument, ask yourself how the last sentence of starbucks delivering case, each paragraph and the first sentence of the next are connected. Each of the sentences within your paragraphs should be related somehow (follow from, refer to, etc.) the one that precedes it, and the one which follows it. Leaders! This will help the reader follow the flow of delivering customer service study, your ideas. The order of your paragraphs should reveal a developing argument.

On the exemplification essay most basic level, you should be able to starbucks delivering service study questions consciously justify the presence and placement of every word in every sentence, every sentence in every paragraph, every paragraph in every essay . To repeat: in homework research, revising your papers after the starbucks delivering service case study questions first draft (which is always, inevitably to some degree confused because you are involved in the process of working your ideas out), you should be highly conscious of essay, what you are doing and why you are doing it.

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